Shipping Information

Thank you for shopping with The Letter Gift Shop! Many of our items are personalized or made to order, so please allow time for us to create your order before it ships.

Processing Times

Processing time is the time needed to prepare, personalize, print, or produce your order before it is given to the shipping carrier.

Many of our personalized products ship within 3–5 business days after proof approval, when a proof is required. Some products may have different processing times, so please refer to the individual product page for specific information.

Business days do not include weekends or holidays.

During busy seasons, holidays, or periods of unusually high order volume, processing times may be slightly longer.

Personalized Orders & Proofs

Some personalized products require a design proof before production.

When a proof is required, we will send it to you for review. Processing time begins after the proof has been approved, so quickly reviewing and approving your proof will help prevent delays.

Please carefully check all names, dates, spelling, colors, sizes, and other personalization details before approving your proof.

Shipping Time

Shipping time begins after your order has been completed and accepted by the carrier.

Shipping estimates shown at checkout are carrier transit estimates and do not include our processing time.

Delivery dates are estimates and cannot be guaranteed, as carrier delays may occasionally occur after a package leaves our shop.

Shipping Rates

Available shipping methods and rates are calculated and displayed during checkout based on your order and shipping address.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation with tracking information once your order has been shipped.

Please allow time for the carrier to scan and update the tracking information after the package is accepted.

Please Check Your Shipping Address

Please carefully review your shipping address before completing your order.

If you notice an address error, contact us as soon as possible. We will do our best to make the change if the order has not yet shipped.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Delayed or Lost Packages

Once a package has been accepted by the shipping carrier, occasional delays may occur that are outside our control.

If your package appears to be delayed or lost, please contact us. We will assist with tracking and work with the carrier to help determine the status of the shipment.

A replacement will not automatically be sent while a package is still considered in transit or while the carrier is investigating. Adequate time must be allowed to determine whether a package is truly lost.

Damaged Packages

If your order arrives damaged, please contact us within 2 days of delivery.

Please include:

Your order number
Photos of the damaged item
Photos of the packaging or shipping box, when applicable

Please keep the item and original packaging until the issue has been resolved.

For additional information regarding damaged items, returns, and refunds, please see our Returns & Refunds page.

Holiday & Special-Event Orders

If you are purchasing a gift for a holiday, graduation, wedding, Big/Little reveal, birthday, or another specific date, we recommend ordering as early as possible.

Processing and carrier delivery estimates are not guaranteed arrival dates.

Questions About Shipping?

If you have questions about whether an item can arrive by a particular date, please contact us before placing your order. We’ll be happy to let you know what is realistic based on the item and current processing time.